Last August 30, a post on social media by a certain Ramon Lobo regarding LBC Express become viral online. Mr Lobo accused the cargo company of opening ‘Balikbayan Boxes‘ along with photograph of allegedly LBC employees in their warehouse. He also added that the cargo company should be investigated.
Below is the official reply of LBC Management.
LBC Express firmly denies the accusation being circulated online, where a warehouse is depicted with employees supposedly opening cargo boxes & rifling through their contents.
Initial investigations have revealed that the warehouse depicted is owned and operated by a different cargo company and is based in Taiwan, not in Manila. Evidently, the persons in the photo are not LBC employees and likewise the boxes visible are not LBC boxes.
LBC holds true to its promise of security and safety for customers’ much-valued cargo, and follows a strict security protocol in line with international standards
To our valued customers, rest assured that the appropriate actions are being taken. LBC will continue to serve you with the highest level of service that has been trusted by millions of Filipinos for over 60 years
For any further concerns, our Customer Care channels remain at your disposal 24/7 via our website: www.LBCExpress.com